kane_magus (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
kane_magus) wrote2013-02-22 12:35 pm
kane_magus) wrote2013-02-22 12:35 pm
Entry tags:
ORCA's customer service is pretty crappy too...
Yeah, I know, I've ranted about ORCA several times before.
Here's what they do. They send you an email with a number to call. However, you don't just call that number and have someone (even if it's just a robot) answer it and then things happen from there. No, instead you have to call the number, leave a voice mail, and then they call you back from a different number "within 2 business days."[1] So, I called them yesterday concerning this issue and, to my slight surprise given previous interactions I've had with them, they actually called me back with a reasonable time frame, i.e. today. It was, however, at a point where I wasn't able to answer my phone immediately, so they left me a voice mail to call them back at a different number from before. So... I had to call them a second time, leaving another voice mail message. And then they called me back again a few minutes later from a third number, different from either of the first two. Go figure.
So, anyway, the gist is that, yes, my autoload thing did indeed fail because of credit card fraud and, yes, I'm perfectly willing and able to send them a check for the amount of the autoload (because I already knew that they wouldn't be able to just let me load the amount due onto the card itself and let them pull it from that because of whatever stupid reasons). She then told me that she'd send me an email with the details on how to do this and where to send the check. And I'm sitting there thinking "Um, so why couldn't you have just sent that email to start with and skipped all this stern, mildly threatening 'this is a serious issue and you need to pay us' phone rigmarole?"
*weary sigh + temple rub*
But here's the thing, see? When they're the ones holding on to my $20, they're slow as molasses to get the issue resolved, but when the situation is reversed, of course they jump right on that crap.
[1] - And when I mentioned this to my coworkers yesterday, a couple of them just laughed and scoffed and said, "Yeah, good luck with getting a response anytime soon." So yeah, I'm definitely not the only one who thinks ORCA's customer service is pretty shitty.
Here's what they do. They send you an email with a number to call. However, you don't just call that number and have someone (even if it's just a robot) answer it and then things happen from there. No, instead you have to call the number, leave a voice mail, and then they call you back from a different number "within 2 business days."[1] So, I called them yesterday concerning this issue and, to my slight surprise given previous interactions I've had with them, they actually called me back with a reasonable time frame, i.e. today. It was, however, at a point where I wasn't able to answer my phone immediately, so they left me a voice mail to call them back at a different number from before. So... I had to call them a second time, leaving another voice mail message. And then they called me back again a few minutes later from a third number, different from either of the first two. Go figure.
So, anyway, the gist is that, yes, my autoload thing did indeed fail because of credit card fraud and, yes, I'm perfectly willing and able to send them a check for the amount of the autoload (because I already knew that they wouldn't be able to just let me load the amount due onto the card itself and let them pull it from that because of whatever stupid reasons). She then told me that she'd send me an email with the details on how to do this and where to send the check. And I'm sitting there thinking "Um, so why couldn't you have just sent that email to start with and skipped all this stern, mildly threatening 'this is a serious issue and you need to pay us' phone rigmarole?"
*weary sigh + temple rub*
But here's the thing, see? When they're the ones holding on to my $20, they're slow as molasses to get the issue resolved, but when the situation is reversed, of course they jump right on that crap.
[1] - And when I mentioned this to my coworkers yesterday, a couple of them just laughed and scoffed and said, "Yeah, good luck with getting a response anytime soon." So yeah, I'm definitely not the only one who thinks ORCA's customer service is pretty shitty.