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My Target credit card is now useless until they send me a new one in the mail, thanks to some jerk in Canada somehow getting a hold of my card number and purchasing something from Chaz Dean (which is apparently some sort of hair care thing that I'd never even heard of prior to doing a Google search on them after seeing the name in my credit card transactions).
Was looking at my online Target account the other day and noticed three charges and a credit from "GRC*WEN BY CHAZ DEAN 800-7281103 CA". It took me three tries calling Target to get this dealt with (because I first called them Friday evening as soon as I discovered the wonky charges, which was after hours, and they told me someone would be calling me back "tomorrow" but, when they didn't, I called them back again on Saturday, and was told again to wait until "tomorrow" [even though the same person said they wouldn't be available on the weekend, which obviously includes Sunday, duh], and since nobody ever called me back yesterday [Monday], I called them yet again today), but it finally seems to be dealt with now. My current card is now void (and is now, in fact, ripped in half and in the trash can) and I can't access my online account anymore until the new card arrives and I activate it. I also have to apparently sign and return an affidavit whenever that gets here as well.
Fortunately, the four Chaz Dean things were the only fraudulent things on my card that I could tell. Not sure how someone in Canada would have gotten hold of my credit card number. The person at Target was trying to figure out if "someone in my family" had tried to sign up for some "free samples" using my credit card number and that this was the result of "hidden charges" based on that, but that was definitely not the case. Nobody uses my credit card but me, and I definitely have no use for hair care products aside from basic shampoo, "free" or otherwise. And especially not women's hair care products, which is what I assume Wen is, based on a brief visit to chazdean.com and the fact that the splash animation is mostly of topless models from the shoulders up. Though there was a dude in that animation as well as a "use on animals" section, so I honestly have no idea what it is. Doesn't matter, because I never bought it and have no interest in it.
Putting the "customer service sucks" tag on this because, even though the third person I got a hold of was quite competent, the first two just gave me a (bigger) headache with their "we'll call you back tomorrow even though tomorrow is actually a day of the weekend" thing, combined with the fact that nobody actually called me back yesterday (Monday) and I had to call them again myself. Also, the Chaz Dean people that the Target rep conference called while I was on the line weren't the best either. The first person we called gave us an account number associated with my credit card number and then, claiming they were going to transfer us to a department better suited to help us, transferred us to someone's voice mail. I had to hang up from Target and let them call me back, then we had to conference call Chaz Dean again before we got someone who could give us the basic tidbit that whoever had made these purchases apparently lived in Canada, which was enough info to know that it was indeed fraud and not "someone in my family signing up for free products using my credit card somehow."
In any case, this is the first time I've ever had to deal with credit card fraud, and I dearly hope that it is also the last time as well.
Was looking at my online Target account the other day and noticed three charges and a credit from "GRC*WEN BY CHAZ DEAN 800-7281103 CA". It took me three tries calling Target to get this dealt with (because I first called them Friday evening as soon as I discovered the wonky charges, which was after hours, and they told me someone would be calling me back "tomorrow" but, when they didn't, I called them back again on Saturday, and was told again to wait until "tomorrow" [even though the same person said they wouldn't be available on the weekend, which obviously includes Sunday, duh], and since nobody ever called me back yesterday [Monday], I called them yet again today), but it finally seems to be dealt with now. My current card is now void (and is now, in fact, ripped in half and in the trash can) and I can't access my online account anymore until the new card arrives and I activate it. I also have to apparently sign and return an affidavit whenever that gets here as well.
Fortunately, the four Chaz Dean things were the only fraudulent things on my card that I could tell. Not sure how someone in Canada would have gotten hold of my credit card number. The person at Target was trying to figure out if "someone in my family" had tried to sign up for some "free samples" using my credit card number and that this was the result of "hidden charges" based on that, but that was definitely not the case. Nobody uses my credit card but me, and I definitely have no use for hair care products aside from basic shampoo, "free" or otherwise. And especially not women's hair care products, which is what I assume Wen is, based on a brief visit to chazdean.com and the fact that the splash animation is mostly of topless models from the shoulders up. Though there was a dude in that animation as well as a "use on animals" section, so I honestly have no idea what it is. Doesn't matter, because I never bought it and have no interest in it.
Putting the "customer service sucks" tag on this because, even though the third person I got a hold of was quite competent, the first two just gave me a (bigger) headache with their "we'll call you back tomorrow even though tomorrow is actually a day of the weekend" thing, combined with the fact that nobody actually called me back yesterday (Monday) and I had to call them again myself. Also, the Chaz Dean people that the Target rep conference called while I was on the line weren't the best either. The first person we called gave us an account number associated with my credit card number and then, claiming they were going to transfer us to a department better suited to help us, transferred us to someone's voice mail. I had to hang up from Target and let them call me back, then we had to conference call Chaz Dean again before we got someone who could give us the basic tidbit that whoever had made these purchases apparently lived in Canada, which was enough info to know that it was indeed fraud and not "someone in my family signing up for free products using my credit card somehow."
In any case, this is the first time I've ever had to deal with credit card fraud, and I dearly hope that it is also the last time as well.
