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I just got another email response concerning this headache.
Hello,
Thanks for your patience while we researched this matter.
Unfortunately, we are unable to do a balance transfer to your existing card <number redacted> due to requirements for financial records. However, we can issue a new replacement card to you at no charge. Would you like us to handle this (move the funds of $18.25 to a new replacement card) and mail the card to you?
We do apologize that you initially received incorrect information and that the research was extensive and took longer than anticipated.
If you would rather speak to a representative by phone regarding this issue, please refer to occurrence <number redacted> contact me at:
*snip contact information*
This is not an ideal solution, but it will have to do I guess. At least I'll be able to get at my money again finally, rather than just having it sitting forever in limbo. If nothing else, I'll have a second spare card to use in case something happens to the new replacement card I got back in February. *shrug*
Hello,
Thanks for your patience while we researched this matter.
Unfortunately, we are unable to do a balance transfer to your existing card <number redacted> due to requirements for financial records. However, we can issue a new replacement card to you at no charge. Would you like us to handle this (move the funds of $18.25 to a new replacement card) and mail the card to you?
We do apologize that you initially received incorrect information and that the research was extensive and took longer than anticipated.
If you would rather speak to a representative by phone regarding this issue, please refer to occurrence <number redacted> contact me at:
*snip contact information*
This is not an ideal solution, but it will have to do I guess. At least I'll be able to get at my money again finally, rather than just having it sitting forever in limbo. If nothing else, I'll have a second spare card to use in case something happens to the new replacement card I got back in February. *shrug*
