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Back in February, my original ORCA card snapped in half length-wise somehow while in my pocket, rendering it unusable, so I ordered a new card. On my old card was still about $20 worth of value on it, so I called them after getting the new card and asked them to transfer the money from the old card to the new one. The guy on the phone said it would take about 10 days (for some reason) to do this.
Fast forward to the first week or so of April. I checked my online account and noticed the money was still on the old card. So I sent them an email about it. Got a response back saying to give them 3 to 5 days.
Fast forward to 3 weeks later. I checked my online account and noticed the money was still on the old card. So I sent them another email about it. Got a response back saying they were "reviewing [my] inquiry and will respond to [me] shortly."
Fast forward to today, yet another full week later. I checked my online account and noticed the money was still on the old card, and also that they'd never responded to me at all, let alone anything resembling "shortly." So, I've sent them yet another email. If I don't get an adequate response this time, I will be calling them again and raising some serious hell about this. It's been over two months now since I've gotten my new ORCA card, and almost $20 has been pointlessly sitting on the old card all this time.
This isn't the first time or even the second time that I've had problems with ORCA, and it's incredibly annoying.
(UPDATE 05-04-2012)
I got a call on my voice mail early this morning from someone at Sound Transit saying that they were looking into this and that they would try to call me back between 11am and 1pm today. It's now almost 4:30pm and nobody has called me back yet (and I couldn't just call the number that called me since it shows up as "Unknown" on my phone). I'm going to give it until next week Monday, and then call them myself.
(/UPDATE)
Fast forward to the first week or so of April. I checked my online account and noticed the money was still on the old card. So I sent them an email about it. Got a response back saying to give them 3 to 5 days.
Fast forward to 3 weeks later. I checked my online account and noticed the money was still on the old card. So I sent them another email about it. Got a response back saying they were "reviewing [my] inquiry and will respond to [me] shortly."
Fast forward to today, yet another full week later. I checked my online account and noticed the money was still on the old card, and also that they'd never responded to me at all, let alone anything resembling "shortly." So, I've sent them yet another email. If I don't get an adequate response this time, I will be calling them again and raising some serious hell about this. It's been over two months now since I've gotten my new ORCA card, and almost $20 has been pointlessly sitting on the old card all this time.
This isn't the first time or even the second time that I've had problems with ORCA, and it's incredibly annoying.
(UPDATE 05-04-2012)
I got a call on my voice mail early this morning from someone at Sound Transit saying that they were looking into this and that they would try to call me back between 11am and 1pm today. It's now almost 4:30pm and nobody has called me back yet (and I couldn't just call the number that called me since it shows up as "Unknown" on my phone). I'm going to give it until next week Monday, and then call them myself.
(/UPDATE)
