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Doctors' office fuck-ups
Nov. 30th, 2015 12:42 pmOver a month ago, someone from Western Rockingham Family Medicine, the local doctors' office for here in the Madison, NC area, called my elderly mother and talked with her for a little while about various stuff, relating to her results from her previous visit a week or so before that. During this call, they told her that they'd made an appointment for her to come back down there again today, this morning, at 10:00am. My mother worried over this appointment for pretty much the entire month between then and today. A robot from WRFM even called sometime last week with a courtesy reminder about the upcoming appointment for today.
So. Today rolled around. We got down there around 35 minutes before the scheduled time of the appointment (9:25am). They finally called her back around 55 minutes after we got there (10:20am), meaning they were 20 minutes late in calling her back. Around 30 minutes after she got called back (10:50am), she came out to the lobby again and said that someone had told her that she wasn't even supposed to be there today, that she apparently didn't actually have an appointment after all. So... we just left (despite my urging after we got outside that we should probably go back in there and try to figure out what the fuck was going on, which she didn't want to do), then went by Subway and picked up some food to take home (since they'd told her that she wasn't supposed to eat anything before the appointment), and then came home.
Two things. First of all, and of lesser importance: why did it take them 30 minutes to tell her she didn't need to be there (or an hour and thirty minutes, if you start the counting from the time we first got there and she got checked in), assuming she actually didn't need to be there? Second of all, and of much greater importance: what in the shitting fuck hell? Obviously, somebody fucked up down there, but I'm not sure who. Either the person who originally made the appointment fucked up when they made the appointment over a month ago, or the people who told her that she wasn't actually supposed to be there today fucked up.
In any case, it's kind of too late to bother with it now, because we're already back at home now, and wild horses couldn't drag her back down there today, especially in this crappy weather. They've already made another appointment for her to come back in a couple of months, on January 28, 2016, even though they did jack and shit all today.
So. Today rolled around. We got down there around 35 minutes before the scheduled time of the appointment (9:25am). They finally called her back around 55 minutes after we got there (10:20am), meaning they were 20 minutes late in calling her back. Around 30 minutes after she got called back (10:50am), she came out to the lobby again and said that someone had told her that she wasn't even supposed to be there today, that she apparently didn't actually have an appointment after all. So... we just left (despite my urging after we got outside that we should probably go back in there and try to figure out what the fuck was going on, which she didn't want to do), then went by Subway and picked up some food to take home (since they'd told her that she wasn't supposed to eat anything before the appointment), and then came home.
Two things. First of all, and of lesser importance: why did it take them 30 minutes to tell her she didn't need to be there (or an hour and thirty minutes, if you start the counting from the time we first got there and she got checked in), assuming she actually didn't need to be there? Second of all, and of much greater importance: what in the shitting fuck hell? Obviously, somebody fucked up down there, but I'm not sure who. Either the person who originally made the appointment fucked up when they made the appointment over a month ago, or the people who told her that she wasn't actually supposed to be there today fucked up.
In any case, it's kind of too late to bother with it now, because we're already back at home now, and wild horses couldn't drag her back down there today, especially in this crappy weather. They've already made another appointment for her to come back in a couple of months, on January 28, 2016, even though they did jack and shit all today.
