Seriously, I don't know why I even bother with email customer service anymore...

...at least for important things. I sent an email (or, rather, webform message via the website) this morning to Wells Fargo about an issue I need to have dealt with. The reply I got back was basically nonsensical and useless. So, I guess I'll have to call them on Tuesday (Monday is Labor Day) and talk to someone who is (hopefully) actually competent, and not just someone who is apparently reading an email message for keywords to mechanically respond with worthless crud. Sending the email was intended to prevent me from having to talk to someone on the phone, because I dearly hate talking to strangers on the phone, but I guess I'll just have to suck it up and talk to someone on the phone. *weary sigh*