It appears that the Department of Education outsourced servicing to NelNet (formerly known as Unipac). I figured that out after deciding to cancel my auto-debit because I fear there is a very good chance they will screw me over by debiting an amount greater than my regular monthly payment. After cancelling, the resulting screen had a title of "Nelnet.com - Manage My Account". I confirmed that our problems are indeed being caused by NelNet's incompetence because 1) they are the owner of the SSL certificate for MyEdAccount.com 2) MyEdAccount.com is hosted on servers having an IP address that has been assigned to Unipac (NelNet's former name) and 3) the reason why it's a .com instead of a .gov is because NelNet is not eligible to have a .gov domain because it is not a government entity.
NelNet is profiting from our misery: http://www.prnewswire.com/news-releases/nelnet-reports-third-quarter-2011-results-133480633.html
I will be forgoing the .25 interest discount, but actually, that is inconsequential because I am 3 years into the 10 years required for Public Service Student Loan Forgiveness. After 10 years (assuming NelNet doesn't bungle their records of my 120 monthly payments), the remaining balance is forgiven and not subject to income tax.
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Nelnet (Government Contractor) incompetence
Date: 2011-11-26 08:30 pm (UTC)From:NelNet is profiting from our misery: http://www.prnewswire.com/news-releases/nelnet-reports-third-quarter-2011-results-133480633.html
I will be forgoing the .25 interest discount, but actually, that is inconsequential because I am 3 years into the 10 years required for Public Service Student Loan Forgiveness. After 10 years (assuming NelNet doesn't bungle their records of my 120 monthly payments), the remaining balance is forgiven and not subject to income tax.