VerizonMath

[kane_magus]

Watch on YouTube

I've somehow never heard of the saga of "VerizonMath" before now. This is... amazing.

$1 ≠ 1¢ <-- This was understood.
$0.5 ≠ 0.5¢ <-- This was understood.
$0.002 ≠ 0.002¢ <-- This, apparently, was utterly mind-boggling.

$ (dollars) ≠ ¢ (cents)

20,000 dollars ≠ 20,000 pennies.
$71.79 ≠ 72¢

20,000 dollars = 2,000,000 pennies.
0.002¢ = $0.00002
$0.002 = 0.2¢

Math... is really not that hard.

Comments

[goldpseudo]

Math might not be that hard, but communicating repetitive strings of numbers effectively over a telephone definitely is, especially to someone whose explicit job is just to echo the company line. A pen and a napkin would've clarified (if not solved) this issue in no time.

That said, this whole exchange would've been enough to make me switch over to whoever their competitor is without a second thought. I have zero tolerance for companies that give me false information and then expect me to just suck it up for believing them.

[kane_magus]

From what I understand, Verizon is a pretty shit company all around. I don't know that from personal experience as I've never dealt with them myself, thankfully, but my sister has told me some horror stories of some of her experiences trying to deal with them. The gist of it is that they seem to have a real knack for telling a customer one thing and then trying to extract money for some other, far more expensive thing.