Customer service sucks

I sincerely hate the whole mentality of "scan for a keyword or two in a customer complaint, look up an appropriate-seeming response in a handbook, and fire off a form letter" style of so-called customer service. It is utterly useless.

UPS Sucks

Similarly, I think that completely automated and computerized telephone-based "customer service" systems are only ever so slightly less utterly useless. No matter how perky and frou-frou'd up they may be designed to sound.

( Rant - feel free to skip )