CareCredit has to have the most abysmally obnoxious robot automation phone thing that I have
ever tried to interact with. Once I
finally got past it and talked to an actual human being, my issue was resolved in literally around 30-60 seconds[1], but I had to wrangle with that frickin' computer voice for around 10-15 minutes before it finally deigned to let me speak to an actual person. Every time I would say that I needed "online assistance", it would go into some 30 second monologue about how the best browsers to use are either IE, Safari, or Firefox and how most questions can be answered in their FAQ, and to go to blah blah blah website URL and so on and so forth. And then, after saying that, it would say "If you're finished, say goodbye or just hang up." It repeated this whole spiel at least six times during the course of the call. Ugh. Just utterly ugh.
I actually said to it that "I want to talk to a human" and it replied with something like "I know you'd like to talk to a human, but it would helpful to know why" or some such shit. This being
after I had said "online assistance" around four hundred times or so. The second time I asked to speak to a human, after messing with it for another several minutes or so, it finally said that it was connecting me to a person. Then I had to wait on hold for about 5-10 minutes.
Seriously, it reminded me a lot of
this. Except, you know, not funny at all. Oh well, at least the robot didn't pretend to be a human. I did come pretty close to threatening to stab it in the EEPROM, though.
[1] - My issue was that I could not create my account online because the "provided info does not match [their] records". The guy said that they probably had the wrong date of birth, and that was indeed the case. I told him the correct one, and I was able to successfully log in while still on the phone with him. It really did take only around a minute at most, once I got past that horrid robo-voice crap.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
