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On October 11, 2011, I mailed out an envelope to the Federal Direct Loans people, containing all of the forms necessary to make a change to the repayment plan on my consolidation loan. As of today, November 14, 2011, I have not yet received any sort of response to this at all.
On October 31, 2011, I sent them an email via their new website to which they have switched. As of today, November 14, 2011, I have not yet received any sort of response to this at all.
On November 9, 2011, I sent them another email, following up on the previous one, a response to which I never received, which was a follow up to the snail mail I had sent them, a response to which I never received. As of today, November 14, 2011, I have not yet received any sort of response to this at all.
Well, today, I finally decided to stop screwing around with email and just call them on the telephone directly. I called them. All I got was a recorded message saying, essentially, "Because we're still in the process of switching over to the new website, we're getting a lot of calls. As such, we're not going to actually take your call now but just play this lame recorded message. You should totally go try out our spiffy new website that hardly works at all."
So now, today, in light of the above, I have sent them a third email, which was essentially a slightly less angry sounding version of the above LJ post. At this point, I honestly don't expect to receive any sort of response to this one at all, either.
What a serious load of enraging crap.
On October 31, 2011, I sent them an email via their new website to which they have switched. As of today, November 14, 2011, I have not yet received any sort of response to this at all.
On November 9, 2011, I sent them another email, following up on the previous one, a response to which I never received, which was a follow up to the snail mail I had sent them, a response to which I never received. As of today, November 14, 2011, I have not yet received any sort of response to this at all.
Well, today, I finally decided to stop screwing around with email and just call them on the telephone directly. I called them. All I got was a recorded message saying, essentially, "Because we're still in the process of switching over to the new website, we're getting a lot of calls. As such, we're not going to actually take your call now but just play this lame recorded message. You should totally go try out our spiffy new website that hardly works at all."
So now, today, in light of the above, I have sent them a third email, which was essentially a slightly less angry sounding version of the above LJ post. At this point, I honestly don't expect to receive any sort of response to this one at all, either.
What a serious load of enraging crap.
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no subject
Date: 2011-11-15 05:01 pm (UTC)From:Another thing is that all emails I get from them now (which since the switchover to the new site have only been the "Thank you for sending us your email inquiry. This email is an automatic acknowledgement to let you know that we have received your email blah blah blah" messages and nothing more) are automatically dumped into Comcast's spam folder on arrival. I'm pretty sure that this wasn't the case before.