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I said I wasn't going to buy any more BOSS chairs in the future.
Well, I may relent on this, given how quick and relatively hassle-free their customer support was.
I sent them an email about my situation, they emailed back asking for a proof of purchase, I sent them my invoice from NewEgg, they emailed back one more time asking me to confirm my address, and a few days later I had a new right (and left, even though I didn't need it) armrest for my chair.
We'll see in a few months whether this was just a one time fluke or defective piece, or if BOSS chairs actually do suck so much that they'll break after only three months, though.
(Putting the "customer service sucks" tag here just to show that this situation here is one of the very few examples of good customer service that I have encountered during the few times that I have tried to deal with any customer service at all.)
Well, I may relent on this, given how quick and relatively hassle-free their customer support was.
I sent them an email about my situation, they emailed back asking for a proof of purchase, I sent them my invoice from NewEgg, they emailed back one more time asking me to confirm my address, and a few days later I had a new right (and left, even though I didn't need it) armrest for my chair.
We'll see in a few months whether this was just a one time fluke or defective piece, or if BOSS chairs actually do suck so much that they'll break after only three months, though.
(Putting the "customer service sucks" tag here just to show that this situation here is one of the very few examples of good customer service that I have encountered during the few times that I have tried to deal with any customer service at all.)
