![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
I just tried to order one of those new digital box things that Comcast is requiring by January 22, but both times I tried (once in Firefox and once in Chrome), I got an error message saying that they couldn't process it.
So, I tried the Comcast Customer Service live chat thing. It was pretty painless. After submitting the required info prior to starting the chat, all I was asked to do was verify the last 4 digits of my SSN, and they took care of the rest. I should be getting whatever equipment it is that I need in 3-5 business days.
(Putting the "customer service sucks" tag on this, because I don't really have another suitable tag, and also to show that this is one of the very rare exceptions where I actually didn't think it sucked.)
So, I tried the Comcast Customer Service live chat thing. It was pretty painless. After submitting the required info prior to starting the chat, all I was asked to do was verify the last 4 digits of my SSN, and they took care of the rest. I should be getting whatever equipment it is that I need in 3-5 business days.
(Putting the "customer service sucks" tag on this, because I don't really have another suitable tag, and also to show that this is one of the very rare exceptions where I actually didn't think it sucked.)
