Laptop update #2

[kane_magus]

Bull. Shit.

So, because I hadn't heard anything at all back from Dell since last week, I sent them an email today, requesting the status on this issue.

I got back a single line response: "Well I am really sorry to inform you that we are unable to attach the warranties as it was already invoiced. In this case I would request you to check with the New Egg people and they will help you in this case."

Again, I say: Bull. Shit.

So now I have to try to contact NewEgg to see if they will resolve this issue. God fucking dammit.

This has taught me to never buy another Dell product ever again, if nothing else, but that still leaves me with a non-functional Dell laptop that I already bought.

(EDIT) I've now contacted NewEgg via their chat thing, and then emailed some additional info to the NewEgg customer service guy, which was supposedly part of a release of info authorization on my part to the manufacturer (Dell) via NewEgg, so hopefully that has gotten the ball rolling on that and they'll be able to fix at least the warranty issue, if nothing else.

Now, however, I am still without a laptop for the upcoming job-related training thing that's supposed to take place next Monday and Tuesday. (EDIT 2) Which ended up not even happening, anyway. *weary fucking sigh* (/EDIT 2) I sent my potential employer an email today to let them know that I'll probably need to use one of their laptops for that, but haven't heard back from them yet. But then, I also haven't heard back from them at all since last Wednesday, when I went out there to do another job-related training/evaluation thing (to which I brought the now non-functional laptop, though it was still functional at the time, even though I ended up not even using my own laptop since they already had one of theirs set up for me to use), even though I sent them a follow-up email on the day after. It's somewhat ominous that I haven't heard back, but hopefully there's no issue with that. Anyway, I'm getting off-topic, so I'll just leave it at that, for now. (/EDIT)

Comments

[dmjewelle.livejournal.com]

This is like my friend who sent her phone to the store for repairs, but the provider said she couldn't claim warranty because the store took so long to send it that the warranty expired.

I hope the consumer tribunal in the US does a better job than here?

[kane-magus.livejournal.com]

Well, I've contacted NewEgg now (talked to one of the live-chat people, and then emailed him some additional info), so hopefully they'll be able to fix this crap that Dell would not or could not, for whatever reason. We'll see.

[owsf2000.livejournal.com]

You might want to check this out if you get the Dell Laptop working.