![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
So, okay, like, why is it that when you look online for tech support type shit, when you find a page with someone asking a similar question to yours (or, you know, you ask a question yourself, which I almost never do anymore), or else when you submit a support ticket for something that's broken, and there is a response from an "official" tech support agent or whatever, the response invariably, invariably, invariably begins with the phrase "I understand that..."?
Like, "Hey, my shit's not working. How do I fix it?" Response: "I understand that your shit's not working. Have you tried this? <insert list of generic, braindead, useless advice such as "restart your computer" or whatever>"
I don't know, it just seems weird that that phrase is always, without fail, used to begin official tech support replies. Makes it seem like they're merely reading and copy/pasting from some generic form response thing, you know? Because, of course, that's almost assuredly what they're actually doing.
Here are a couple examples among a hojillion examples I could give. It's not just a Micro$hit thing, mind you, it's just that the two examples I was looking at happen to be from there, in this particular case.
Like, "Hey, my shit's not working. How do I fix it?" Response: "I understand that your shit's not working. Have you tried this? <insert list of generic, braindead, useless advice such as "restart your computer" or whatever>"
I don't know, it just seems weird that that phrase is always, without fail, used to begin official tech support replies. Makes it seem like they're merely reading and copy/pasting from some generic form response thing, you know? Because, of course, that's almost assuredly what they're actually doing.
Here are a couple examples among a hojillion examples I could give. It's not just a Micro$hit thing, mind you, it's just that the two examples I was looking at happen to be from there, in this particular case.
