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I guess I can add Comcast to my growing list of companies that hire (or out-source to) the most incompetent idiots for their email customer support. *weary, annoyed sigh*
For reference here is the email I sent to Comcast support and the reply that I received.
My email to Comcast:
Email to me from the email address lj_notify@livejournal.com is being erroneously marked as spam. Every time I receive one of these in the spam folder, I mark it as "Not Spam" but that doesn't seem to be helping, as they are still being shunted to the spam folder. Is there anything that can be done to rectify this? Livejournal is already aware of the situation, as seen here: http://news.livejournal.com/135748.html
The reply I received from Comcast:
Thank you for contacting Comcast High Speed Internet. My name is <name redacted> and I appreciate you taking the time to contact us.
I understand you accidentally reported an e-mail you received as spam. I know how important it is for you to have the emails sent by this email address be recognized as non spam and receive it in your inbox instead of the spam folder. I will do my best to help you resolve your issue with marking a non spam email. Rest assured that your concern will be taken care of.
It takes multiple reports from multiple sources to actually get an address blocked by our filters.
If you want to make sure, you can report the message as not spam. If you just reported an e-mail as spam, the message will be in your Trash folder. You will want to move the message from the Trash folder to the Screened mail folder. Please move the message from the Trash folder to the Screened Mail folder. Once the message is in your Screened Mail folder, select the message and click on the "This is Not Spam" button at the top of the page.
If you have any questions, please feel free to reply to this email or contact us through Chat Support.
In other words, once again, some minimum-wage monkey scanned the email for a couple keywords, looked up a form letter in a guide somewhere, and fired it off as a response. The absolute minimum of braincells were used during the process.
This is my reply to that:
No, that is incorrect. I did not accidentally report the emails as spam. What I said in my original message, quoted below, was that these emails from lj_notify@livejournal.com are being erroneously detected as spam by the spam filter and then are improperly placed into the spam folder, even though they should not be considered spam. I have never once reported emails from lj_notify@livejournal.com as spam, even by mistake. What I said was that I had marked these emails that are continually being wrongly placed into the spam folder as "Not Spam." However, this has not stopped them from still being inappropriately delivered to the spam folder.
And again, to reiterate, LiveJournal itself is already aware of this issue and is working to try to correct it from their end as well: http://news.livejournal.com/135748.html However, they do not have direct control over the spam filters of outside email services that are incorrectly marking their emails as spam, which is why I am also trying to see if anything can be done about this issue from the side of Comcast.
I think it will be about as useful as trying to squeeze blood from a stone, however.
(EDIT)
Here is the second response I have received from Comcast on this:
Thank you for contacting Comcast High-Speed Internet. My name is <name redacted>. I appreciate you taking the time to email us with your concern.
I understand that you are having issues with your emails being filtered as spam. I know how important it is for you to have this issue resolved within the soonest time. Rest assured that I will provide you the steps on how to troubleshoot the issue. I will make sure that all information included in this correspondence will resolve your issue.
Andrew, if these were not marked as spam, the I would suggest that you check your email/spam filter in the preference in order to see if these blocked as spam email.
- To edit, delete or run a filter, please follow the steps below.
1. Login to your email account.
2. Click Email Filters from the left navigation pane.
3. Click on Preference.
4. Click Email Filters.
5. Click on the filter that you would like to work with, then select
from one of the following options:
* Edit the filter
* Delete the filter
* Run the filter (this will run the filter against existing e-mail in your inbox)
You may also refer to the link below.
http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=How-do-I-create-email-filters-in-the-SmartZone-Communications-Center#delete
The spam filter is something that is run by Comcast. It is not in my Email Preferences and is not a filter over which I have any control. The only control I ostensibly have over the spam filter are the "Spam" and "Not Spam" buttons, which obviously do jack shit. In fact, I already tried to make my own custom filter using the exact steps listed above in order to counteract the default spam filter behavior, but it did not work.
Anyway, notice how this reply is worded almost the exact same way as the first one? I.e. "Thank you for contacting Comcast. I'm so-and-so. I appreciate you taking the time to contact us. I understand that... <insert something that has nothing whatsoever to do with what was in my complaint email>" and so on.
In other words, utterly useless, just like the first response. I give up. Not going to bother replying to this, because I'll just end up with yet another retarded and pointless response.
(/EDIT)
For reference here is the email I sent to Comcast support and the reply that I received.
My email to Comcast:
Email to me from the email address lj_notify@livejournal.com is being erroneously marked as spam. Every time I receive one of these in the spam folder, I mark it as "Not Spam" but that doesn't seem to be helping, as they are still being shunted to the spam folder. Is there anything that can be done to rectify this? Livejournal is already aware of the situation, as seen here: http://news.livejournal.com/135748.html
The reply I received from Comcast:
Thank you for contacting Comcast High Speed Internet. My name is <name redacted> and I appreciate you taking the time to contact us.
I understand you accidentally reported an e-mail you received as spam. I know how important it is for you to have the emails sent by this email address be recognized as non spam and receive it in your inbox instead of the spam folder. I will do my best to help you resolve your issue with marking a non spam email. Rest assured that your concern will be taken care of.
It takes multiple reports from multiple sources to actually get an address blocked by our filters.
If you want to make sure, you can report the message as not spam. If you just reported an e-mail as spam, the message will be in your Trash folder. You will want to move the message from the Trash folder to the Screened mail folder. Please move the message from the Trash folder to the Screened Mail folder. Once the message is in your Screened Mail folder, select the message and click on the "This is Not Spam" button at the top of the page.
If you have any questions, please feel free to reply to this email or contact us through Chat Support.
In other words, once again, some minimum-wage monkey scanned the email for a couple keywords, looked up a form letter in a guide somewhere, and fired it off as a response. The absolute minimum of braincells were used during the process.
This is my reply to that:
No, that is incorrect. I did not accidentally report the emails as spam. What I said in my original message, quoted below, was that these emails from lj_notify@livejournal.com are being erroneously detected as spam by the spam filter and then are improperly placed into the spam folder, even though they should not be considered spam. I have never once reported emails from lj_notify@livejournal.com as spam, even by mistake. What I said was that I had marked these emails that are continually being wrongly placed into the spam folder as "Not Spam." However, this has not stopped them from still being inappropriately delivered to the spam folder.
And again, to reiterate, LiveJournal itself is already aware of this issue and is working to try to correct it from their end as well: http://news.livejournal.com/135748.html However, they do not have direct control over the spam filters of outside email services that are incorrectly marking their emails as spam, which is why I am also trying to see if anything can be done about this issue from the side of Comcast.
I think it will be about as useful as trying to squeeze blood from a stone, however.
(EDIT)
Here is the second response I have received from Comcast on this:
Thank you for contacting Comcast High-Speed Internet. My name is <name redacted>. I appreciate you taking the time to email us with your concern.
I understand that you are having issues with your emails being filtered as spam. I know how important it is for you to have this issue resolved within the soonest time. Rest assured that I will provide you the steps on how to troubleshoot the issue. I will make sure that all information included in this correspondence will resolve your issue.
Andrew, if these were not marked as spam, the I would suggest that you check your email/spam filter in the preference in order to see if these blocked as spam email.
- To edit, delete or run a filter, please follow the steps below.
1. Login to your email account.
2. Click Email Filters from the left navigation pane.
3. Click on Preference.
4. Click Email Filters.
5. Click on the filter that you would like to work with, then select
from one of the following options:
* Edit the filter
* Delete the filter
* Run the filter (this will run the filter against existing e-mail in your inbox)
You may also refer to the link below.
http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=How-do-I-create-email-filters-in-the-SmartZone-Communications-Center#delete
The spam filter is something that is run by Comcast. It is not in my Email Preferences and is not a filter over which I have any control. The only control I ostensibly have over the spam filter are the "Spam" and "Not Spam" buttons, which obviously do jack shit. In fact, I already tried to make my own custom filter using the exact steps listed above in order to counteract the default spam filter behavior, but it did not work.
Anyway, notice how this reply is worded almost the exact same way as the first one? I.e. "Thank you for contacting Comcast. I'm so-and-so. I appreciate you taking the time to contact us. I understand that... <insert something that has nothing whatsoever to do with what was in my complaint email>" and so on.
In other words, utterly useless, just like the first response. I give up. Not going to bother replying to this, because I'll just end up with yet another retarded and pointless response.
(/EDIT)
