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Full headline, due to Dreamwidth continuing to suck ass regarding subject length:
"‘I don’t have patience for this’: Rally’s employee has to take customer’s drive-thru order again after it was taken by new AI ordering system"
So... we've gotten to the point where AI is being used, badly, to replace fast food workers. And Rally's apparently isn't the only ones doing this shit, either.
I'd say we've officially gone beyond the pale at this point. I'm not sure who that's more insulting toward, the human workers for being replaced (aside from the human workers required to fix the AI's fuck ups, I guess), or the AI for being used in such a shit job. Granted, it would be difficult for the AI to do a worse job than some of the humans I've interacted with. And... well, if we're going to replace any jobs with AI anyway, then I suppose that it would be better if the jobs that are replaced are the shit ones that nobody really wants. But then, what are the people who take the shit jobs because they don't really have any better prospects for making money going to do, in that case? Starve to death, I guess?
(As one recent example of human incompetence, I went through a Bojangles drive through and ordered something with a drink. I said, "Blah blah and a small Pepsi." When I got to the window, they just handed me a bag. I said, "Um, where's the small Pepsi I ordered?" The woman at the drive through window kind of looked at me funny, but then just gave me a drink without saying anything. After I drove off and started digging around in the bag, it turned out that they'd given me a small cup of pinto beans along with what I had actually ordered. So, apparently, they had misinterpreted "small Pepsi" as "small pintos." Go figure. In that case, at least, I either got a free drink along with my order + unwanted pintos, or else I got a free cup of pintos along with my order + a more-expensive-than-it-should-have-been small drink, depending on how you want to look at it. In either case, I ate the pintos anyway, and aside from being a bit too far on the spicy side, they were okay.)
"‘I don’t have patience for this’: Rally’s employee has to take customer’s drive-thru order again after it was taken by new AI ordering system"
So... we've gotten to the point where AI is being used, badly, to replace fast food workers. And Rally's apparently isn't the only ones doing this shit, either.
I'd say we've officially gone beyond the pale at this point. I'm not sure who that's more insulting toward, the human workers for being replaced (aside from the human workers required to fix the AI's fuck ups, I guess), or the AI for being used in such a shit job. Granted, it would be difficult for the AI to do a worse job than some of the humans I've interacted with. And... well, if we're going to replace any jobs with AI anyway, then I suppose that it would be better if the jobs that are replaced are the shit ones that nobody really wants. But then, what are the people who take the shit jobs because they don't really have any better prospects for making money going to do, in that case? Starve to death, I guess?
(As one recent example of human incompetence, I went through a Bojangles drive through and ordered something with a drink. I said, "Blah blah and a small Pepsi." When I got to the window, they just handed me a bag. I said, "Um, where's the small Pepsi I ordered?" The woman at the drive through window kind of looked at me funny, but then just gave me a drink without saying anything. After I drove off and started digging around in the bag, it turned out that they'd given me a small cup of pinto beans along with what I had actually ordered. So, apparently, they had misinterpreted "small Pepsi" as "small pintos." Go figure. In that case, at least, I either got a free drink along with my order + unwanted pintos, or else I got a free cup of pintos along with my order + a more-expensive-than-it-should-have-been small drink, depending on how you want to look at it. In either case, I ate the pintos anyway, and aside from being a bit too far on the spicy side, they were okay.)
